ROLE: PARENT SERVICES ADVISOR - NCS PARENT SERVICES
UNIT: National Childcare Scheme (NCS) ? Parent Services
DIRECTORATE: Early Years & Young People Operations
GRADE: Grade 2
REPORTING TO: Advisor - Parent Services
ROLE PURPOSE/ SUMMARY
The role of NCS Parent Services Advisor includes:
Providing SERVICE EXCELLENCE to our customers and colleagues by
building a deep understanding of their needs, requirements and
expectations and consistently meeting, managing and exceeding their
expectations in a professional, courteous and respectful manner
* Supporting the Parent Support Centre in resolving 1st time issues,
case management, service delivery issues and system issues
* Maintaining and updating SOP?s are required within Parent
Support Centre
* Support the delivery of services (through the Parent Support
Centre) to very large volumes of parents (**Apply on the
website**,**Apply on the website** plus) expected to be interfacing
with NCS, including:
* contact centre supports to parents
* processing of applications made by parents
* notifications of outcomes
* Quality monitoring and reporting
_PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION ATTACHED BELOW_
SELECTION PROCESS?
Selection will involve short listing of applicants for interview based
on the criteria for the position as outlined in the job description
and person specification.
You can access a detailed job description and application form on the
Pobal website
We need : English (Good)
Type: Permanent
Payment:
Category: Others
